FA Portal
Schedule, bids & crew info
APFA.org
Union resources & pay info
4Q WBTs
TBD
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Submit a Concern · Track Transferred Flying →
Report an LAX base issue or track LAX flying transferred to another base
✅
APFA Checklists
▼Critical Incidents Report Line
+1 (817) 357-8786
Call when safe. Select a prompt and leave a message. Unable to call? Send a text.
Source: APFA.org — IOD Checklist May 2026. Tap image to open full size.
Cabin Air SOF Event — Quick Steps
1
Notify Pilots
Where is odor? What does it smell like? When did it become noticeable? Why are you concerned (symptoms, complaint, visual)?
2
Contact
IOC: 682-315-7070 · APFA Notification System: 817-357-8786 · File IOD (if seeking medical): 844-777-8463 · safety@apfa.org
3
Seek Medical Treatment if Symptomatic
MedAire via EFB "MedAireWifi" app → orange CALL button. Or call 877-346-9174 / 1-480-333-3801.
EAP Support available: (833) 721-2322 · Additional questions: safety@apfa.org or APFA Safety & Security: 817-540-0108 ext. 1,4,1,1
Additional checklists will be added here. Tap any link below to access the official APFA versions.
All NS Checklists
APFA Safety & Security Page →
Retiree Checklist
Download PDF →
SOF Medical Info Sheet
Download PDF →
Missing FA Procedure
APFA Hotel & Missing FA Info →
💡 To add more checklists here, provide the checklist name and APFA link and they'll be added to this tab.
📞
Base Contacts
▼🙋 Who are my managers?
Log in to Crew Portal → click your name in the top right → your Senior Crew Manager, Attendance Manager, and Performance Manager are listed in the dropdown.
Manager, Inflight Operations
Cynthia Valdivia
(310) 237-8092
Cynthia.Valdivia@aa.com
Senior Crew Managers
Overall base leadership & escalations — general base questions and anything not owned by Attendance or Performance.
Tracy Kiyohara
(424) 899-2801
Tracy.Kiyohara@aa.com
Erika Giron
(424) 899-2807
Erika.Giron@aa.com
Sarah Ko
(424) 899-2809
Sarah.Ko@aa.com
Crew Performance Managers
Professional conduct & performance — complaints, uniform/appearance, safety & procedure issues, and performance corrective action.
Jojo Tijerina
(424) 899-1674
Jose.Tijerina@aa.com
Rick Taylor
(682) 355-0545
Richard.Taylor@aa.com
Oriana Valdez
(424) 509-7500
oriana.valdez@aa.com
Crew Attendance Managers
Attendance & dependability — points, sick/absence, dependability events, FMLA/LOA questions, and attendance corrective action.
Tish King
(424) 899-2814
patricia.e.king@aa.com
Erika Casdorph
(424) 899-1140
Erika.Casdorph@aa.com
Crew Service Center (0500–2100)
Main Line
(424) 899-1800
FAX: (424) 899-1809
📣 Connect Me @Tags
Use these @tags in Connect Me to request what you need on the aircraft — tag the right group so it reaches the people who can act on it.
@Inflight Management
@Control Center
@Catering
@Cabin Appearance
@Gate Agent
🛂 KCM / CMAP Access Points
Find your station's crew access point. KCM is transitioning to TSA's CMAP through 2026 — carry your credentials + ID. Access points can close without notice (use PreCheck if so).
Source: knowncrewmember.org/airports — verify before you travel.
🛡️
APFA LAX Representatives
▼Base President
John Nikides
(310) 751-6605
jnikides@apfa.org
Base Vice President
Cody Steele
(909) 292-6478
csteele@apfa.org
Base Council Reps
Rick Cangey
(714) 307-8220
rcangey@apfa.org
Ellen Eherts
(702) 858-2648
Eric Gailliard-Lessenberry
Elizabeth Lozada
(929) 499-4678
Ryan Mason
(707) 592-0552
Wendy Oswald
(818) 605-8502
Preston Thrasher-Reeves
(562) 342-3798
Leanne Pruett
Yuko Teruya
Dane Townsend-Pepper
EAP — Confidential Line
APFA EAP Phone
(833) 214-2002 · 7 days/week
Health & IOD Text Support: 817-382-1575
💰
Compensation
▼| Yrs | Oct 1, 2024 | Oct 1, 2025 ★ | Oct 1, 2026 | Oct 1, 2027 | Oct 1, 2028 |
|---|---|---|---|---|---|
| 1 | $35.82 | $36.81 | $37.91 | $39.05 | $40.42 |
| 2 | $37.97 | $39.01 | $40.18 | $41.39 | $42.84 |
| 3 | $40.40 | $41.51 | $42.76 | $44.04 | $45.58 |
| 4 | $43.03 | $44.21 | $45.54 | $46.91 | $48.55 |
| 5 | $47.39 | $48.69 | $50.15 | $51.65 | $53.46 |
| 6 | $53.67 | $55.15 | $56.80 | $58.50 | $60.55 |
| 7 | $59.21 | $60.84 | $62.67 | $64.55 | $66.81 |
| 8 | $61.11 | $62.79 | $64.67 | $66.61 | $68.94 |
| 9 | $62.80 | $64.53 | $66.47 | $68.46 | $70.86 |
| 10 | $65.15 | $66.94 | $68.95 | $71.02 | $73.51 |
| 11 | $66.94 | $68.78 | $70.84 | $72.97 | $75.52 |
| 12 | $70.12 | $72.05 | $74.21 | $76.44 | $79.12 |
| 13+ | $82.24 | $84.50 | $87.04 | $89.65 | $92.79 |
Rates per hour. ★ Current period. Source: APFA.org › Resources › Pay
Effective DateDomesticInternational
Oct 1, 2024$2.85/hr$3.40/hr
Oct 1, 2025 ★$2.90/hr$3.45/hr
Oct 1, 2026$2.95/hr$3.50/hr
Oct 1, 2027$3.00/hr$3.55/hr
Oct 1, 2028$3.05/hr$3.60/hr
Holiday pay is paid to all Flight Attendants — both Reserves and Lineholders — working on a designated holiday, regardless of how you obtained the trip. Holiday pay consists of a 100% premium over your base hourly rate, based on the greater of scheduled or actual hours flown (including rescheduled). Holiday premium is paid above guarantee for Reserves. For Lineholders, it is pay no credit and will not raise or lower your TTS max.
Current Holidays (CBA 3.K.1)
Wednesday before Thanksgiving
Thanksgiving Day
Sunday following Thanksgiving
Monday following Thanksgiving
December 24th
December 25th
December 26th
December 31st
January 1st
Incentive Point & Holiday Pay 2026–2027
| Incentive Point / Critical Period 2026–2027 | Holiday Pay Days 2026–2027 |
|---|---|
| July 1 – July 7 | — |
| November 25 – November 29 Wed immediately preceding Thanksgiving through first Sunday after Thanksgiving |
November 25, 26, 29 & 30 Wed before Thanksgiving, Thanksgiving Day, Sunday following, Monday following |
| December 22 – January 3 | December 24, 25, 26, 31 & January 1 |
1) Critical periods are included in the company's Attendance and Performance Policy. 2) Holiday days are contractual (CBA 3.K)
FAs are paid 50% of their hourly rate for scheduled boarding times as pay no credit. Boarding pay is received for each segment actually boarded. If all passengers deplane, boarding pay is received for each boarding event (CBA 3.D).
* A FA will not receive boarding pay if they board a flight while on standby, unless actually working the segment.
Boarding pay is for scheduled boarding time only. Boarding earlier than scheduled will not earn additional pay. Closing the door earlier than scheduled will not reduce pay.
* A FA will not receive boarding pay if they board a flight while on standby, unless actually working the segment.
Boarding pay is for scheduled boarding time only. Boarding earlier than scheduled will not earn additional pay. Closing the door earlier than scheduled will not reduce pay.
| Yrs | Hourly Rate | Boarding Rate | 30-min | 35-min | 40-min | 45-min | 50-min |
|---|---|---|---|---|---|---|---|
| 1 | $35.82 | $17.91 | $8.96 | $10.45 | $11.94 | $13.43 | $14.93 |
| 2 | $37.97 | $18.99 | $9.49 | $11.07 | $12.66 | $14.24 | $15.82 |
| 3 | $40.40 | $20.20 | $10.10 | $11.78 | $13.47 | $15.15 | $16.83 |
| 4 | $43.03 | $21.52 | $10.76 | $12.55 | $14.35 | $16.14 | $17.93 |
| 5 | $47.39 | $23.70 | $11.85 | $13.82 | $15.80 | $17.77 | $19.75 |
| 6 | $53.67 | $26.84 | $13.42 | $15.65 | $17.89 | $20.13 | $22.36 |
| 7 | $59.21 | $29.61 | $14.80 | $17.27 | $19.74 | $22.20 | $24.67 |
| 8 | $61.11 | $30.56 | $15.28 | $17.82 | $20.37 | $22.92 | $25.46 |
| 9 | $62.80 | $31.40 | $15.70 | $18.32 | $20.93 | $23.55 | $26.17 |
| 10 | $65.15 | $32.58 | $16.29 | $19.00 | $21.72 | $24.43 | $27.15 |
| 11 | $66.94 | $33.47 | $16.74 | $19.52 | $22.31 | $25.10 | $27.89 |
| 12 | $70.12 | $35.06 | $17.53 | $20.45 | $23.37 | $26.30 | $29.22 |
| 13+ | $82.24 | $41.12 | $20.56 | $23.99 | $27.47 | $30.84 | $34.27 |
Holding pay begins 30 minutes after scheduled departure, posted at the moment you have passengers in your care.
DefinitionRequired time on duty with passengers on the aircraft at originating, intermediate, and terminating stations. Considered "holding time" — not flight time for flight time limitation purposes.
Originating & Intermediate StationsWhen ground time exceeds scheduled ground time by 30 minutes, FA receives $7.00/hr or fraction thereof, for all time spent with passengers, excluding ground time.
Crew Change StationsWhen required to remain with passengers while waiting for replacements beyond 45 minutes, FA receives $7.00/hr or fraction thereof.
7+ Consecutive DaysPaid and credited at 4 hours per vacation day.
Fewer than 7 DaysPaid 4 hours per day but credited 3.5 hours per day.
Shorter than 7-Day BlockPBS and your HI1 will reflect 3 hours and 30 minutes (3.30) for each vacation day.
ReservesThe additional 30 minutes per vacation day will be paid above guarantee.
LineholdersSince the time is uncredited, it will not affect your TTS credit window or max. The additional 30 minutes of pay no credit for each vacation day will be added at close out for the month, usually around the 8th of the next month.
VE for Domestic Duty Periods
Max ExtensionFA may voluntarily agree to remain on duty beyond max flight duty limits (Chart 11.F) up to 4 hours.
Up to 3 hrs over max200% pay and 100% credit when remaining on duty up to 3 hours past the on-duty maximum.
3–4 hrs over max300% pay and 100% credit instead of the 200%/100% for the duty period.
VE Pay is the greater ofCall out pay, flight time, or duty rig.
Rest After VERest provisions in Paragraphs I and J apply at the end of the extended duty period.
VE for Non-Long Range Duty Periods
Max ScheduledNot scheduled beyond Chart 14.D max. No FA shall be scheduled in excess of 14 consecutive hours, and in no case required on duty in excess of 16 hours.
Volunteer over 16 hrsMay work up to 20 hours. Receives 200% pay and 100% credit.
Over 19 hrs (up to 20)300% pay and 100% credit instead of the 200%/100%.
VE for Long Range Duty Periods
Max On-DutyNot required to remain on duty in excess of 18 hours (Chart 14.D). Duty day shall not exceed 19 hours.
Volunteer over 18 hrs200% pay including premiums and 100% credit for the duty period.
VE for Mid-Range Duty Periods
Definition1 Domestic + 1 IPD segment, or a one-day turn of 2 NIPD segments, scheduled over 14 duty hours with a 12-hour block max.
Max ScheduledUp to 15 consecutive hours; in no case required on duty in excess of 17 hours (Chart 14.D).
Over 16 hrs actual200% pay including premiums and 100% credit.
0300 HBT RuleIf a FA operates/deadheads on a mid-range duty period flight segment touching 0300 HBT, FA shall be released for legal rest at termination of that flight segment.
Section 14.M.7 — Location Delay Incentive (LE Pay)
TriggerFA is delayed departing from an IPD station for more than 10 hours from scheduled departure due to mechanical or inbound aircraft failure.
Initial IncentiveAdditional 5 hours of pay and credit, including all premiums, in addition to the trip value.
24-Hour DelayOnce delay reaches 24 hours or greater, an additional 5 hours (including all premiums) applies for each subsequent 24-hour period or fraction thereof.
Early DepartureIf crew reports for a 24-hr+ delayed departure and the flight departs early or doors close prior to 24 hours, the 5 hours will not be rescinded.
Greater Pay ProtectionIf greater pay protection is provided through Illegal Through No Fault, Last Trip of the Month, or Crew Substitution, Paragraph M.7 may be waived to accept the greater pay protection.
Delay Clock StartsThe 1-hr and 3-hr windows below run from the later of: block-in at the layover city, or schedule modification (CBA 10.J.3.d / 10.J.4.c). If no hotel is assigned within the window, the pay below applies.
1-Hour Delay Pay150% pay rate for the duty period preceding the layover
3-Hour Delay Pay150% pay rate for the entire sequence
Capture EvidenceScreenshot FA Portal & HSS (Hotel Scheduling System) showing no hotel assigned
Submit ClaimFA Portal › Links › Direct Connect → "Choose an Option" → Hotel Delay → fill & submit
Monitor ClaimTrack via the Direct Connect link after submitting
If DeniedEmail contract@apfa.org with: pay claim docs + Direct Connect copy + AA denial response
Crew Scheduling Error PayDirect Connect → "Choose an Option" → MISC → note you're requesting Crew Scheduling Error Pay (sequence not repaired within 3 hrs)
2026 Flight Attendant pay dates. Mid-month = contractual month pay; end-of-month = next month's advance.
| Pay Date | Statement Visible By | Pay For |
|---|---|---|
| 1/15/2026 | 1/13/2026 | December Contractual Month |
| 1/30/2026 | 1/28/2026 | January Advance |
| 2/17/2026 | 2/12/2026 | January Contractual Month |
| 2/27/2026 | 2/25/2026 | February Advance |
| 3/16/2026 | 3/12/2026 | February Contractual Month |
| 3/30/2026 | 3/26/2026 | March Advance |
| 4/15/2026 | 4/13/2026 | March Contractual Month |
| 4/30/2026 | 4/28/2026 | April Advance |
| 5/15/2026 | 5/14/2026 | April Contractual Month |
| 5/29/2026 | 5/27/2026 | May Advance |
| 6/15/2026 | 6/11/2026 | May Contractual Month |
| 6/30/2026 | 6/26/2026 | June Advance |
| 7/15/2026 | 7/13/2026 | June Contractual Month |
| 7/30/2026 | 7/28/2026 | July Advance |
| 8/17/2026 | 8/13/2026 | July Contractual Month |
| 8/28/2026 | 8/26/2026 | August Advance |
| 9/15/2026 | 9/11/2026 | August Contractual Month |
| 9/30/2026 | 9/28/2026 | September Advance |
| 10/15/2026 | 10/13/2026 | September Contractual Month |
| 10/30/2026 | 10/29/2026 | October Advance |
| 11/16/2026 | 11/12/2026 | October Contractual Month |
| 11/30/2026 | 11/25/2026 | November Advance |
| 12/15/2026 | 12/11/2026 | November Contractual Month |
| 12/30/2026 | 12/29/2026 | December Advance |
Source: 2026 Pay Calendar for Flight Attendants.
Pay Adjustment Timeline (Crew Comp Timeline): where to look for pay adjustments and how long to wait before filing a claim in Direct Connect. Direct Connect claims are worked first come / first served, usually within 5–7 business days. Close Out is worked the first 8 days of the month for the prior month's flying.
| Pay / Assignment Type | Shows on HSS/HI1 as | When reflected | When to file Direct Connect |
|---|---|---|---|
| Callout Pay — Mid-Sequence | "PD PROJ"; or seq shows "GUAR PREM" | — | Following business day |
| Callout Pay — Sequence Origination | "CALLOUT"; or "GUAR PREM"; report seq with "25" add code | — | Same day, after released by Crew Scheduling |
| Diversion Pay | "DIV" right of the flight leg | 4–5 business days after sched completion | 6+ business days after completion |
| Expenses (TAFB / Per Diem) | Header: "D EXP", "I EXP", "MISC EXP", "TTL EXP" | D/I EXP immediately; MISC EXP at closeout | D/I EXP next business day; MISC EXP after closeout (8th) |
| Flight Departure Delays | "ATC, DEI, RCD, RFD" right of the leg | Immediately after flight completion | Contact Flight Service Manager (FA → FSM → Chief Pilot → Pilot) |
| Ground Time / Stay-Late | "GRDTME" | Worked Mon/Wed/Fri, 3–5 business days | Submit immediately after event via Direct Connect or FOS |
| Holding Time | "HLDGTME" | 3–5 business days after submission | Submit immediately after event via Direct Connect or FOS |
| Intl Non-IPD / IPD Override | "INTOVRDE" / "IPDOVRDE" | By closeout | After closeout — 8th of following month |
| Location Delay Incentive (LE) | "LE PAY"; or "LEABVGUA" | Worked Mon & Fri; on HI1 5–7 business days | 8+ days after sequence completion |
| Misaward — TTS, UBL, ETB, ROTA/D | — | 5–7 business days after Direct Connect | ASAP, no later than 30 days |
| Position Premium (Purser/Lead/Aft/Galley) | "PP" + hourly rate (e.g. "PP 2.50") at bottom of HI1 | FAPP immediate; cumulative by closeout | After closeout — 8th of following month |
| Position Swap | FA "4" position flown | Immediate | If app fails, contact Crew Service Center (Duty Mgr submits RF2042) |
| Random Drug/Alcohol Testing | "RANDOM" / "RANDOM A" | — | As soon as processed by Drug/Alcohol team |
| Red Flag Sequence (LH & RSV) | "RED FLAG"; +50% line-item "RED FLAG" | Completion of sequence flown | 3–5 days after sequence completion |
| Settlement Agreement Protection | "PD PROJ"; or "GUAR PREM" | Closeout | After closeout — 8th of following month |
| Speaker / Language Pay | Header: "LANG" (cumulative hrs) | Closeout | After closeout — 8th of following month |
| Training Pay — Instructor-Led | "TRNG" (ILT+WBT); expenses under "MISC EXP" | Completion of training; programmed in FOS | After closeout — 8th of following month |
| Training Pay — Online | "TRNG" | Closeout | After closeout — 8th of following month |
| Understaffing Pay | "S" before flight # (e.g. S101); or "UNDERSTAFF" | Within 7 days of completion, by closeout | If "S" missing after closeout, file Direct Connect |
| Voluntary Extension (VE) — Dom & Intl | "VE" add-code at leg level; +100% "VE PAY" | Crew Tracking updates leg immediately; "VE PAY" at closeout | If "VE" not on HI3 immediately, contact Crew Tracking |
Source: apfa.org/resources/pay/pay-info (Pay Adjustment Timeline). HSS/HI1 codes may change — verify on Crew Portal.
Each month, Crew Comp reviews every schedule to correct sequences rescheduled by disruptions or cancellations. Much of this is manual — e.g., in IROPS your duty time may need adjusting to reflect your actual hotel-arrival time.
Step 1 — During SequenceCall Crew Scheduling and ask for the correct release time to be added to your HI3
Step 2 — Can't Reach ThemFile a Direct Connect (Crew Portal › Links › Direct Connect) and ask for the correction
Step 3 — If DeniedFollow up with APFA via the Pay Discrepancy Report Form for review by the Contract & Scheduling Department
TurnaroundDirect Connect claims worked first come / first served, usually 5–7 business days
Before You FileCheck the Pay/Assignment Types tab — many items post automatically within a few days or at closeout, so confirm the wait window first
When the Company Must Pay You — CBA 3.P
These clocks start when the shortage is resolved, not when you file. They set how fast the money must reach you once the claim is settled — they do not limit how long a claim can sit under review.
2 hours or lessAdded to your next check once the matter is resolved (3.P.1)
More than 2, up to 5 hoursDeposited within 5 days following resolution (3.P.2)
More than 5 hoursDeposited within 1 day following resolution (3.P.3) — unless the shortage was caused by your own error
The exceptionThe 1-day rule does not apply to payroll problems of a system or base-wide nature affecting multiple FAs. In that case the Company owes "every reasonable effort to expedite," but no fixed deadline (3.P.4)
Overpaid instead?You choose how to repay: a corrected check, repay in full, or payroll deduction spread over 2 months (up to $250) or 4 months (over $250). You may also ask to review the payroll records substantiating it (3.Q)
Source: apfa.org/resources/pay/pay-info (Pay Discrepancy Procedures).
Reimbursements are submitted electronically via Comply365. Paper receipts are no longer submitted to base coordinators.
What's Reimbursable
Alterations
Commuter Parking
Non-Commuter Parking
Foreign Language
Global Entry
Luggage Repair
Passport / Visa
Transportation
Key Reminders
60-Day LimitReceipts older than 60 days will not be reimbursed
Monthly DeadlineSubmit on or before the last day of the calendar month to be paid on the following mid-month paycheck
One Form per ReceiptSubmit one Comply365 form per receipt (except where noted)
Itemized ReceiptAn itemized receipt must accompany every request — any submission without a supporting receipt is rejected and not compensated
ValidateReview your submitted forms at aa.comply365.net
How to Submit (Comply365)
1. Read InstructionsAn acknowledgement is required before proceeding
2. Verify Personal InfoConfirm name, base, employee #, and AA email. An alternate email is optional (sends to both).
3. Select TypeChoose the reimbursement type — new fields open based on the item
4. Complete FieldsFill in all required information (receipt date & amount must match the receipt)
5. Attach ReceiptClick the green Choose File button (photo library, take a photo, or choose file)
6. Tap the BLUE UploadThe file isn't attached until you tap Upload — then confirm by clicking acknowledge
7. SubmitMobile: tap Submit (top right). Web: Submit (far-right bottom). If submitting in airplane mode, sync Comply365 once you have connectivity.
8. Monitor EmailA confirmation from noreply@mail.comply365.net is sent; approvals, denials, and pending messages also arrive via email
Source: AA Inflight Administration Reimbursement Resource Guide (Rev 10.02.24). Global Entry card copy is no longer required.
Rebuilds what a sequence should pay under Section 11 (Hours of Service) and Section 3 (Compensation) of the 2024 CBA, then holds it against what your sheet actually paid. Every line cites the paragraph it comes from.
💡 It's only as accurate as what you enter. Before you rely on the total, take a second to confirm the details that drive the math — your year of service, aircraft, boardings, and any international or premium markers. A quick look here keeps the estimate honest.
1 · Your rate
2 · Your sequence
Enter your sequence number and the calendar date you flew it. Rerouted, made-up sequences, or actual-ops trips: paste HI3/HSS information and edit as needed.
Upload full screenshot of HI3 or HSS sequence details
Choose photo
or drop an image here
Get the whole sheet in one shot — the leg lines, the ONDUTY lines, and the SEQ line at the bottom with TAFB. It starts reading as soon as you pick the photo, and what it finds drops into the sequence below where you can fix anything it got wrong.
3 · Check the details
Times are h.mm, not decimal — 5.12 means 5 hours 12 minutes. TAFB runs report to final release in home-base time; on-duty is per duty period, also home-base time (11.F.2).
Premiums & add-ons
No boarding pay.
Half your hourly rate for every minute of scheduled boarding, pay no credit, for each segment boarded (3.D). 11.M sets the floor at 30 minutes on a narrowbody under 161 seats and 35 on 161-plus and widebodies, and lets the Company raise those to 35, 40 and 45 — use what's posted on your bid sheet.
Sit rig is 1 minute of pay per 2 minutes of sit above the first 2:30, on each sit, pay only (11.D.6). VE pays 200% up to three hours and 300% beyond, credit at 100% (11.O).
Per diem
Per diem runs on trip hours prorated to the minute (4.A.1) — not on credited hours, so a sequence paying on a rig still earns per diem on the full time away. On Reserve it starts when Standby duty commences, not at report (4.A.7).
Sequence should pay
$0.00
0:00 credited
You are paid the greatest of these four
"A Flight Attendant who flies and completes a sequence, or a sequence including deadheading … shall receive the greatest of the following."Section 11.D.1
Premiums & pay-no-credit
Dollars
Against your sheet
This is a reading of Sections 3, 4 and 11 of the 2024 CBA, not an official Company or APFA pay computation. · Build 2026-09-21c
🚌
Co-Terminals & Parking
▼Non-Rev / Certain Confirmed TravelCannot use LAWA badge to access turnstiles. Parking lot use only.
Landside ShuttleEvery 30 min, 4:00 AM – 12:30 AM. Picks up at front of lot (near guard shack). Terminal 4 stop: Baggage claim level, pillar 4F at the terminal (inner bus lane).
Shuttle RestrictionNo friends or family. AA and Envoy employees only.
Violation PenaltyUp to $14,950 per violation
Questions?Call Crew Service Center or your Senior Crew Manager: (424) 899-1800
⚠️ Team members who use their LAWA badge to access any Employee Access Point and knowingly board a bus airside, between the employee parking lot and the terminals, when not working as specified in the table below, risk their ability to retain their LAWA badge and parking privileges.
| Travel / Work Type | Rule for Employee Bus | TSA / KCM |
|---|---|---|
| Working a Sequence Commencing at LAX | Take the regular shuttle bus – permitted to go straight to gate | Not Required |
| Deadheading (Must be on NS) | Take the regular shuttle bus – permitted to go straight to gate | Not Required |
| Standby Duty | Take the regular shuttle bus – permitted to go straight to Ops | Not Required |
| Business Need to Visit LAX Operations Meetings / LAWA Paperwork Etc. |
Take the regular shuttle bus – permitted to go straight to Operations or Meeting Location | Not Required |
| Non-Rev Leisure Travel Solely Domestic D1/D2/ZED/Other Airline Standby |
Must use the Landside Shuttle Bus | Must use TSA or KCM with all Baggage |
| Non-Rev Leisure Travel *Any International City in PNR* D1/D2/ZED/Other Airline Standby |
Must use the Landside Shuttle Bus | Must use TSA only with all Baggage |
| Any Confirmed Travel Solely Domestic (Except Deadheading on NS) A9/A12/AA20/Full Fare/Other Airline Confirmed |
Must use the Landside Shuttle Bus | Must use TSA or KCM with all Baggage |
| Any Confirmed Travel *Any International City in PNR* (Except Deadheading on NS) A9/A12/AA20/Full Fare/Other Airline Confirmed |
Must use the Landside Shuttle Bus | Must use TSA only with all Baggage |
Parking LocationAtrium Hotel — 18700 MacArthur Blvd, Irvine, CA 92612 (directly across from SNA).
Parking InstructionsGet a BLUE ticket upon arrival. Crew parking spaces are on the left as you enter the lot. After parking, proceed to the Front Desk with your parking ticket — the front desk will validate your parking for the number of days allotted. You will need to know the total number of days your vehicle will be parked when you sign in. You must be on the LAX Roster to park at the Atrium.
Weather TransportHotel covers taxi/rideshare reimbursement during rain or storms.
AA TransportRound-trip LAX ↔ SNA. Trip must originate at SNA. Call Hotel/Limo Desk: 800-847-2739
ℹ️ Reserves: The 3-hour call out is to the co-terminal. If you choose to take the limo, the limo time is included in your 3-hour call out. (I.E., it is not 3-hours to LAX and then the limo — it is 3-hours to the co-terminal.)
With ONT Parking CardPark in Lot 6. No new cards being issued — renewals only.
Without ONT CardPark in Lot 3 at $25/day. AA reimburses up to $25/day for sequence length.
ReimbursementComply365 › Forms › AAFA › Reimbursement Form 3.0 → "Non-Commuter Parking" → "Co-Terminal"
AA TransportRound-trip LAX ↔ ONT. Trip must originate at ONT. Call Hotel/Limo Desk: 800-847-2739
ℹ️ Reserves: The 3-hour call out is to the co-terminal. If you choose to take the limo, the limo time is included in your 3-hour call out. (I.E., it is not 3-hours to LAX and then the limo — it is 3-hours to the co-terminal.)
ONT Airport Aerial Map
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Reserve
▼⚠️ Acknowledge Your Assignments
From ROTA: Acknowledge your awarded/assigned sequence or standby in Crew Portal by 2230 HBT — or within 1 hour of release if you're flying or on standby.
At the start of your RAP: You're responsible to check your schedule and acknowledge any award/assignment given before your RAP starts (CBA 12.G.3). Exception — RAP A: Because RAP A begins between 0000–0500 HBT, you are not required to check your schedule at the start of the RAP. If you haven't already acknowledged, Crew Scheduling will make positive contact (CBA 12.P.4).
At the start of your RAP: You're responsible to check your schedule and acknowledge any award/assignment given before your RAP starts (CBA 12.G.3). Exception — RAP A: Because RAP A begins between 0000–0500 HBT, you are not required to check your schedule at the start of the RAP. If you haven't already acknowledged, Crew Scheduling will make positive contact (CBA 12.P.4).
Report Time2 hours after Scheduling contacts you (3 hours for co-terminal bases)
Voicemail RuleOnce Scheduling leaves a voicemail, you have 15 minutes to return the call or acknowledge via Crew Portal
Scheduling LimitsAssignment report time may be no later than 2 hrs after RAP ends. Scheduling must call you during your 12-hr RAP.
AcknowledgementAlways confirm "Acknowledged by Flight Attendant" in ECS after every assignment. Take a screenshot as best practice.
Door Closure RuleIf you arrive within the 2-hr (3-hr co-terminal) window but doors have closed, assignment is removed and you return to original RAP.
Legal Rest12-hour legal rest begins at release time of an RPT sequence. If next assignment is a RAP, the RAP start time will be modified.
Domestic / Canada Standby Duty Day Legalities — 11.F Chart
| FA Report Time (HBT) | Rescheduled On-Duty Max | Operational On-Duty Max |
|---|---|---|
| 0500–1659 | 13:15 | 15:00 |
| 1700–2259 | 12:15 | 13:00 |
| 2300–0459 | 11:15 | 12:00 |
| Duty Period Exceptions | ||
|---|---|---|
| Type | Rescheduled Max | Operational Max |
| ODAN (11.L) | 14:00 | 15:00 |
| 2-Leg Turn (8.59+ blk) | 14:00 | 15:00 |
International Standby Duty Day Legalities — 14.D Chart
| Duty Type | Max Scheduled | Max Actual | Max Block (excl. deadhead) |
|---|---|---|---|
| NIPD ODAN (11.L) | 14:00 | 15:00 | N/A |
| Non-Long Range (NR) | 14:00 | 16:00 | 12:00 |
| Mid-Range (MR) | 15:00 | 17:00 | 12:00 |
| Long Range (LR) | 16:00 | 18:00 | 14:15 |
| Extended Long Range (XL) | Fit Time + Sign-in/Debrief (Max 20:00) | Original Scheduled Duty + 3:00 | N/A |
Quick Reminders
Consecutive DaysMinimum 3 and maximum 6 consecutive days available
Days Off Between GroupsNo more than 2 days off between groups and no more than 8 days off in a row
Single Day OffA single day off can be added to any amount of vacation days
VEX DaysVEX days count as Golden Days within your Reserve pattern and toward your allotted days off (see proration chart)
Flex / Golden Days & Proration
Flex / Golden Days12 days off per bid month: 4 Flex Days (FD) + 8 Golden Days (GD). PBS places them per legal pattern.
FD RulesFDs must follow a RSV day or another FD. FDs must always precede GDs when grouped.
PBS NotePBS is programmed to award a Reserve line following legal patterns — bid accordingly.
Important NoteIf you have 6 or fewer vacation days, you still get your full 12 reserve days off.
Vacation Effect on Flex / Golden Days — Proration Chart
30-Day Month
| Vac Days | Days Off | # Flex | # Golden |
|---|---|---|---|
| ≤6 | 12 | 4 | 8 |
| 7–8 | 9 | 3 | 6 |
| 9–11 | 8 | 3 | 5 |
| 12–13 | 7 | 2 | 5 |
| 14–15 | 6 | 2 | 4 |
| 16–20 | 4 | 1 | 3 |
| 21–23 | 3 | 1 | 2 |
| 24–25 | 2 | 1 | 1 |
| 26–28 | 1 | 1 | 0 |
| 29 | 0 | 0 | 0 |
31-Day Month
| Vac Days | Days Off | # Flex | # Golden |
|---|---|---|---|
| ≤6 | 12 | 4 | 8 |
| 7–9 | 9 | 3 | 6 |
| 10–11 | 8 | 3 | 5 |
| 12–14 | 7 | 2 | 5 |
| 15–18 | 5 | 2 | 3 |
| 19–21 | 4 | 1 | 3 |
| 22–23 | 3 | 1 | 2 |
| 24–26 | 2 | 1 | 1 |
| 27–29 | 1 | 1 | 0 |
| 30 | 0 | 0 | 0 |
Per JCBA 10.D.18.c and 10.D.18.d. Note: If you have 6 or fewer vacation days, you still get your full 12 reserve days off.
ROTA = Reserve Open Time Assignment (future-day processing). ROTD = Reserve Open Time Daily (same-day / aggressive processing). Trips awarded/assigned via ROTA = pay & credit (counts toward guarantee + RSVCOT).
ROTA — Future Day Processing
RunsOnce daily at 1500 HBT, completed by 1930 HBT
CoversTrips / standbys reporting 0200 next day → 0159 the following day
BasisLegalities → seniority → bids → waivers → grouping
Acknowledge By2230 HBT in Crew Portal. If flying, acknowledge no later than 1 hr after release of your current trip.
ROTD — Same-Day (Aggressive) Processing
RunsMultiple times per day as needed; processes anything that opens after ROTA
Aggressive HoursAwarded via aggressive bidding = pay & credit, but aggressive hours over 40 do not count toward timing out (RSVCOT)
Standing bids persist until removed (Future or Aggressive). Current bids override standing bids. Full detail: Crew Portal › Departments › Contract & Guides › Reserve Bidding ROTA/D Guide.
BE READY. BE POSITIONED. You are paid a 75-hour guarantee for reserve time even if not assigned a sequence — so you must be properly positioned by the start of your RAP.
RAP — Reserve Availability Period
What It Is12-hour on-call windows. Bases may have up to four (A, B, C, D) — published in PBS Cover Sheets.
RAP D1400–0200 HBT (adjusted to 2359 on last reserve day)
"In Position" MeansAble to report to base airport within 2 hrs of assignment (3 hrs co-terminal), for your entire RAP
AcknowledgeAcknowledge any award/assignment given before your RAP starts in Crew Portal (CBA 12.G.3). Exception — RAP A (0000–0500): you are not required to check your schedule at RAP start; Crew Scheduling will make positive contact (CBA 12.P.4).
RAPs Before 0500FAs on RAPs starting at 0459 or earlier are not required to check their schedule at RAP start. You will not be called 0000–0500 HBT unless departure is within 3 hrs or to prevent a delay.
Assignment WindowMay be assigned a sequence during your RAP that reports no later than 2 hrs after the end of your RAP (CBA 12.G.2)
NonRev During RAPNot permitted. Flying allowed only before RAP begins, after it ends, or if released by Crew Scheduling. Make all reasonable efforts to be in position 1 hr before RAP (CBA 37.I).
RAP ForecastPosted daily by noon showing projected staffing needs
ROC — Remain On Call
What It IsA request to receive a RAP
NoteNot guaranteed to avoid a sequence/standby. Only available in Future and Standing Future bids. Recommended to add a RAP preference when using ROC.
If You Are Sick on Reserve
In PositionDon't wait for an assignment — notify Crew Scheduling immediately via ECS. Report sick before your RAP when possible.
Not In PositionYou must report sick before your RAP begins. Serving any part of your RAP out of position may carry serious consequences.
RSVCOT = Calling Out of Time. Monthly maximum is 90 hours (unless flexed by the company). You are not required to accept an assignment that would exceed the monthly maximum.
Doesn't CountETB & TTS pickups, and aggressive hours over 40, do not count toward RSVCOT
Once ReachedContact Crew Scheduling to "call out of time" before the next ROTA/D run to be released for the remainder of the month
Still ResponsibleYou remain responsible for the trip that caused you to reach the RSVCOT max
Standing BidsROTA may award a trip that takes you beyond the monthly maximum once — be mindful of standing bids. ROTA/D will not otherwise assign over 90.
Where to FindYour call-out-of-time hours are on the HI1 / FOS screen
Examples
| Reserve FA | Monthly Max | RSVCOT Hours | Can Be Assigned | Call Out of Time? |
|---|---|---|---|---|
| Stew | 90 | 15:47 | 74:43 | No |
| Carrie | 90 | 85:00 | 5:00 | No |
| Onn | 90 | 85:01 | 0:00 | Yes |
Golden Days (GD) & Flex Days (FD)
Monthly Days Off12 days off: 8 Golden Days (GD) + 4 Flex Days (FD)
Golden Day (GD)Protected — cannot be assigned without agreement. Note: actual operations can take you into a GD.
Flex Day (FD)May be flown into under specific rules
GD/FD AppOpens monthly 20th 1200 CT, closes 27th 1200 CT. Must confirm pattern before ETB use or Reserve Trading Days Off.
Flown Into a Day OffIf actual operations take you into a day off and duty extends past 0100, you may request reinstatement within 48 hrs
Trading Days Off (ETB & TTS)
ETBTrading allowed after confirming GD/FD patterns
TTS BallotsProcess nightly starting 2300 HBT. Open for the following month on the 20th 1200 CT; first run 21st 2300 HBT. TTS for Reserve Trades opens 24th 1200 HBT.
RestrictionsDays off: 2–8; days on reserve: 3–6. GD/FD auto-redesignate if needed.
Picking Up Trips on Days Off
PayTrips picked up on FD or GD via TTS/ETB are paid above guarantee (pay, no credit)
Report LimitScheduled report no earlier than 1000 HBT (call Scheduling to be released for an earlier sign-in)
Release LimitScheduled release on your last day off no later than 1600 HBT
35/7 (Reserve)TTS/UBL and ETB time does not count toward the Reserve 35/7 (CBA 11.B.5). Lineholders are limited to 30 in 7 days, and only ETB is excluded there.
LRD — Lineholder/Reserve Designation
WindowOpens 3rd 1200 CT, closes 7th 1200 CT monthly
ResultsPublished on your PBS Dashboard at 1200 CT on the 10th
Senior BumpSlide the LRD toggle from "Pref L/H" to "Pref RSV" to bid onto reserve. May change/impact your rotation. Changing preference does not guarantee a change in status.
CautionBidding onto reserve with 4+ vacation days or VLOA will not satisfy your reserve obligation
Reserve Rotation (CBA 12.A.3.b)
| Seniority | Reserve Duty |
|---|---|
| First 2 years of flying | Straight Reserve* |
| 3rd–5th year of flying | Every other month (1 on, 1 off)* |
| 6th year and beyond | Every fourth month (1 on, 3 off)* |
*as needed
Guarantee75-hour monthly guarantee. If reduced, it will reflect in ADJ.
Pay & CreditCounts toward guarantee and RSVCOT
Pay No Credit (PNC)Paid above guarantee (e.g., ETB/TTS pickups on GD/FD)
Standby Pay (CBA 12.F.9)
| Duration | Pay & Credit |
|---|---|
| 4 hours | 3:30 |
| 6 hours | 5:15 |
| 8 hours* | 7:00 |
*FA request and Crew Scheduling approval. Speaker, purser/lead, and premium pay apply per Section 3 CBA.
Sick, Leaves & Vacation
SickSick usage can reduce guarantee if unpaid or insufficient sick time. Notify Crew Scheduling ASAP via ECS (CBA 9.B.1).
Vacation on ReserveStill receives prorated days off per CBA tables (10.D.16.c–d)
Carryover (Line → Reserve)With the Reserve Waiver, carryover days are off and credit is PNC above guarantee. Without it, carryover on reserve days counts as pay & credit toward guarantee (CBA 12.S.2).
📹 Short informational videos for reserve topics. Tap a video to play. Requires an internet connection.
August Reserve Daily Bidding Class
August Daily Bidding Refresher
Reserve Reports Class
ROTA/ROTD Overview
How to ROC
Bidding for a Specific Sequence
Bidding for a Generic Sequence
Bidding for Standby
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Bidding Deadlines
▼
Monthly reserve & bidding timeline. Watch your time zones: CT = Central Time, HBT = Home Base Time. All dates are for the following bid month unless noted.
| Tool | Opens | Closes | Award / Results |
|---|---|---|---|
| LRD Lineholder/Reserve Designation | 3rd · 1200 CT | 7th · 1200 CT | 10th · 1200 CT (PBS Dashboard) |
| PBS Preferential Bidding System | 10th · 1200 CT | 15th · 1200 CT | Award 18th · 1200 CT Finalized in FOS 19th · 1200 CT |
| GD/FD App Golden/Flex Days | 20th · 1200 CT | 27th · 1200 CT | — |
| Reserve Trade Days Off RTDO & TTS | 20th · 1200 CT | — | RTDO 1st run 24th · 2300 HBT TTS 1st run 21st · 2300 HBT |
| ETB Electronic Trade Board | 22nd · 0400 HBT | — | — |
Source: APFA Reserve Quik Ref (Apr 2026). Confirm against current PBS Cover Sheets.
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Jumpseat & Reciprocal Travel
▼
⚠️ All reciprocal jumpseat agreements are valid for DOMESTIC travel only.
| Airline | Travel Space | Flight Listing |
|---|---|---|
| Alaska / Hawaiian | Unlimited cabin seats within continental U.S., to/from U.S.–Hawaii–Alaska, & U.S.–USVI (SJU/STT/STX); Hawaiian mainland & inter-island | No — see agent |
| Allegiant | Unlimited space-available cabin seats on domestic flights (incl. Hawaii) | myIDTravel |
| Commute Air | Unlimited main cabin SA within continental U.S., incl. Hawaii, Alaska, USVI | No — see agent |
| Delta | Unlimited main cabin SA domestic, incl. Hawaii, Alaska, USVI | No — see agent |
| Frontier | Unlimited cabin seats within continental U.S., to/from Hawaii & Alaska, USVI & SJU | id90travel.com |
| JetBlue | Unlimited main cabin SA on domestic flights | Yes |
| SkyWest | Unlimited main cabin SA on domestic flights | No — see agent (SkyWest / United Express) |
| Southwest | Unlimited main cabin SA on domestic flights | myIDTravel |
| Sun Country | Unlimited main cabin in 50 U.S. states, Puerto Rico & USVI | Call 1-866-359-6786 or list at counter (60 min prior domestic) |
| United | Economy cabin seats only; limited by open economy seats within the 50 states | D90T Flight Listing Tool |
Source: APFA FA Reciprocal Travel Agreements. Always verify current terms before traveling.
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Deadheading
▼
⚠️ Always no-show your original DH via ECS. Submit a No-Show Deadhead request and confirm you receive the "No-Show Deadhead request completed" message — or you'll take a Missed Trip (TM). Reserves must be released; Lineholders must notify Scheduling.
Self-book an alternate DH instead of calling Scheduling (CBA 16.G). Book after bids are final. Once booked, you cannot trade or drop your sequence.
How to StartClick 'DH' on your sequence in Crew Portal to begin the self-book process
When to BookAnytime after the 19th of the prior month at 12:00 noon (DFW time), when PBS awards update in FOS, up to 2 hrs before the scheduled deadhead
From WhereYour designated commuter city (CBA 16.G.11), or a co-terminal / affiliated satellite base (CBA 16.G.12). Example: a LAX–PHX first-leg deadhead can be re-booked as SFO–PHX (commuter) or SNA–PHX (co-terminal).
TimingSame calendar day (from 0001) as the original DH, with arrival more than 1 hr before the scheduled departure of the first working leg
CabinMain Cabin (Y-class); only flights with availability populate
LimitCannot book a flight less than 1 hr from the alternate DH's scheduled departure
After BookingWrite down the new flight #, import the PNR into Travel Planner, then No-Show the original DH via ECS
Legal RestSelecting an alternate deadhead means you've waived any required legal layover rest (CBA 16.G)
Book the back-end alternate after you report for the sequence. If you have a DH on both ends, you may no-show both.
How to StartClick 'DH' on your sequence in Crew Portal
When to BookAnytime after sequence report, up to 1 hr before departure of the alternate or scheduled deadhead (whichever is sooner)
To WhereHome base, commuter city, or a co-terminal
PrerequisiteMust be blocked-in before requesting the No-Show/release
To Commuter / Co-Terminal (16.H.4.a/d)Options after scheduled arrival of last working leg, up to 23:59 of the last calendar day of the sequence
To Home Base (16.H.4.b/c)Options after scheduled arrival of last working leg, up to the departure of the original scheduled DH
LimitCannot book less than 1 hr from the alternate DH's scheduled departure
When you self-book an alternate DH, you must no-show your original DH in ECS — no phone calls. Lineholders notify Scheduling; Reserves must obtain Scheduling's consent (and be available for the subsequent Reserve assignment).
4 Steps to No-Show in ECS
Step 1Press "Contact AA" to begin the notification process
Step 2Press "No Show Deadhead"
Step 3Fill in your deadhead info — flight number and airport station code
Step 4Click "No Show 1 Deadhead"
Watch for 3 ECS Messages
1. SubmittedNo-Show Deadhead has been submitted
2. ProcessingCS/CT is processing your request
3. CompletedRequest Completed — wait for this before you're done. If denied, you'll get a message to call.
Other Possible Responses
• Request has been completed.
• Request cannot be completed within 2 hrs of sign-in — call Crew Scheduling (front-end DH).
• Unable to process no-show — call CS or CT.
• Cannot complete at this time; resend following last live leg debrief (back-end DH).
• No-show cannot be completed for a mid-sequence DH.
• Request cannot be completed within 2 hrs of sign-in — call Crew Scheduling (front-end DH).
• Unable to process no-show — call CS or CT.
• Cannot complete at this time; resend following last live leg debrief (back-end DH).
• No-show cannot be completed for a mid-sequence DH.
⚠️ Make sure you receive a seat before you no-show. Source: apfa.org/deadheading.
Being "stood up" (CBA 16.L): after sequence report and before release of the last working leg, the Company may reschedule a deadheading FA to work their scheduled deadhead — regardless of Reserve coverage or a delay/cancellation. It's primarily used to cover a single flight.
When It Can HappenOnly after report and before release (debrief) of the last working leg. After report, you're subject to being rescheduled to work any deadhead on your sequence.
Already No-Showed?Once you've NSHW'd your original DH (16.G), you cannot be stood up on it
TrainingYou cannot be stood up to work your flight to/from scheduled training
Who Gets PickedOffered in seniority order, then assigned to the most junior legal FA on the no-show list
Out of UniformIf there's no time to change, you may board out of uniform and change into uniform as soon as possible
Commuter / Alternate DHYou cannot be stood up on an alternate DH booked under 16.G or 16.H (e.g., to your commuter city)
Last Trip of the MonthYou cannot be stood up on the first flight of your last sequence, but are eligible on any other flight after origination
Source: apfa.org/deadheading (CBA 16.L).
Change it again?As many times as you like — cancel your active PNR in Travel Planner and re-book in Crew Portal (not in Travel Planner)
Sequence rescheduled?Yes, you can re-book as long as the sequence is on your schedule
International DH?Front-end: you may self-book to an international station. A back-end DH from an international destination is limited to one leg back to the 50 states or Puerto Rico (CBA 16.H.4.d).
Import your seatJetnet → Travel Planner → Trips → Import → enter your PNR or flight info → Import
AttireDeadhead attire per CBA 16.E
Call Scheduling for…Surface (SUR) DH, two+ consecutive DHs (double DH to RON), or arriving with no flights until next morning
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Legalities
▼
When two sequences are scheduled back-to-back and the first arrives back to base late, you may go illegal for the next trip.
FAR IllegalThe delayed arrival leaves you with less than the FAR-required rest before your next sequence
Contractually IllegalThe delayed arrival leaves you with more than FAR minimum but less than the CBA contractual rest before your next sequence
FAR vs Contractual
| Category | FAR Min Rest | Contractual Min Rest | FA Reducible to FAR? | Mgmt Reducible? |
|---|---|---|---|---|
| Domestic Lineholders | 10:00 | 11:00 | Yes | No |
| Domestic Reserves | 10:00 | 12:00 | Yes | No |
| NIPD ≤14:00 hrs | 10:00 | 12:00 | Yes | Yes, to 10:00 |
| NIPD Mid-Range | 10:00 | 12:00 | Yes | Yes, to 10:00 |
| IPD Non-Long Range / Hawaii (over 6:00) | 10:00 | 14:30 | Yes | No |
| IPD Mid-Range | 10:00 | 14:30 | Yes | No |
| IPD Long Range | 10:00 | 36:00 | Yes | No |
| IPD Extended Long Range | 24:00 | 48:00 | Yes | No |
For rest times with scheduled buffers, see the APFA Buffers Chart (apfa.org › Bidding › Buffers). Source: apfa.org/legalities
The segments within a duty period determine whether Domestic or International legalities apply — not the sequence header. International duty periods are labeled NR, MR, LR, or XL.
On-Duty Limitations — Domestic / Canada (11.F)
| FA Report Time (HBT) | Rescheduled On-Duty Max | Operational On-Duty Max |
|---|---|---|
| 0500–1659 | 13:15 | 15:00 |
| 1700–2259 | 12:15 | 13:00 |
| 2300–0459 | 11:15 | 12:00 |
| ODAN (11.L) | 14:00 | 15:00 |
| 2-Leg Turn (8:59+ blk) | 14:00 | 15:00 |
On-Duty Limitations — International (14.D)
| Duty Type | Max Scheduled | Max Actual | Max Block (excl. DH) |
|---|---|---|---|
| NIPD ODAN (11.L) | 14:00 | 15:00 | N/A |
| Non-Long Range (NR) | 14:00 | 16:00 | 12:00 |
| Mid-Range (MR) | 15:00 | 17:00 | 12:00 |
| Long Range (LR) | 16:00 | 18:00 | 14:15 |
| Extended Long Range (XL) | Flt Time + Sign-in/Debrief (Max 20:00) | Orig Scheduled Duty + 3:00 | N/A |
Need to calculate a specific report time? Use the "When Do I Go Illegal?" calculator card.
A double-up is two sequences on the same calendar day separated by legal rest. The combined duty clock runs from the report of seq #1 to the release of seq #2.
Double-Up On-Duty Limitations
| Duty Type → Duty Type | Max Scheduled | Max Actual |
|---|---|---|
| Flying → Training | 16:00 | N/A |
| Training → Domestic | 14:00 | 15:00 |
| Training → NIPD/IPD | 14:00 | 16:00 |
| Domestic → Domestic | 14:00 | 15:00 |
| Domestic/NIPD/IPD → NIPD/IPD | 14:00 | 16:00 |
| NIPD/IPD → Domestic/NIPD/IPD | 14:00 | 16:00 |
30-Min BufferRequired from release of seq #1 to report of seq #2 to schedule a double-up. The buffer does not apply once seq #1 blocks in.
Example (Illegal)Seq #1 reports 0600, releases 1200; seq #2 reports 1400, releases 2100. Duty clock runs 0600→2100 = 15:00, which exceeds the 14:00 max → illegal double-up.
Home Base Rest (HBR)Domestic: 11 hrs lineholder / 12 hrs reserve (FAR min 10). International varies (CBA 14.H).
Layover RestDomestic & NIPD: no less than 10 hours release-to-report, which cannot be reduced (CBA 11.J.1).
All IPD categories: no less than 14 hours scheduled and actual — not reducible.
Hawaii: a duty period over 6:00 block requires 14 hours (CBA 14.I.2). LAX/LIH 14:00; LIH/PHX and PHX/LAX 10:00.
Minimum 8 hours "behind the door" applies in actual operations. If that 8 hours cannot be met, contact Crew Scheduling from the hotel to be rescheduled.
Diversions: a Domestic-to-IPD segment diverting to a DOM or NIPD destination rests no less than 10:00; any segment departing IPD rests no less than 14:00.
All IPD categories: no less than 14 hours scheduled and actual — not reducible.
Hawaii: a duty period over 6:00 block requires 14 hours (CBA 14.I.2). LAX/LIH 14:00; LIH/PHX and PHX/LAX 10:00.
Minimum 8 hours "behind the door" applies in actual operations. If that 8 hours cannot be met, contact Crew Scheduling from the hotel to be rescheduled.
Diversions: a Domestic-to-IPD segment diverting to a DOM or NIPD destination rests no less than 10:00; any segment departing IPD rests no less than 14:00.
24/7 RuleCannot fly more than 6 consecutive days without a known 24-hour rest period scheduled (may fall on a layover or at base)
Block Hours in 7 DaysReserve: 35 hours. Lineholder: 30 hours scheduled in any 7 consecutive days (CBA 11.B.1–2). A Lineholder still completes the sequence combination in actual operations unless it exceeds 35. Either limit may be waived at your option, and once waived it applies for the rest of the month.
Deadhead time never counts (11.B.4). For a Reserve, ETB/TTS/UBL time is excluded. For a Lineholder, only ETB time is excluded — TTS pickups do count toward the 30 (11.B.5).
Deadhead time never counts (11.B.4). For a Reserve, ETB/TTS/UBL time is excluded. For a Lineholder, only ETB time is excluded — TTS pickups do count toward the 30 (11.B.5).
Sources: apfa.org/legalities, APFA Reserve Quik Ref, CBA Section 11/14. Always defer to the current CBA.
⚖️
When Do I Go Illegal?
▼⚠️ Reference aid only. Always double-check every calculation yourself and verify your legalities against the current CBA, your HI3, and Crew Scheduling. Do not rely on this tool alone to determine legality.
How It Works
Use the 11.F chart below to find your Operational Duty Max based on your report time. Enter that value in the calculator — it will tell you exactly when the door must close.
11.F Chart — Domestic / Canada
| Report Time (HBT) | Rescheduled Max | Operational Max |
|---|---|---|
| 0500–1659 | 13:15 | 15:00 |
| 1700–2259 | 12:15 | 13:00 |
| 2300–0459 | 11:15 | 12:00 |
| 11.F Duty Period Exceptions: | ||
| ODAN (11.L) | 14:00 | 15:00 |
| 2-Leg Turn (8:59+ block) | 14:00 | 15:00 |
Calculator
🕐 Adjust time zones accordingly when doing calculations.
* Debrief is 15 min for DOM duty periods and 30 min for INTL. If your last leg is international, use the International tab.
How It Works
Use the 14.D chart below to find your Operational Duty Max based on your duty type. Enter that value in the calculator — it will tell you exactly when the door must close.
14.D Chart — International (Mexico / Hawaii / NIPD / Mid-Range / IPD)
| Duty Type | Max Scheduled | Max Actual | Max Block (excl. DH) | Segment Restrictions |
|---|---|---|---|---|
| NIPD ODAN (11.L) | 14:00 | 15:00 | N/A | Each segment ≤ 2:30 block |
| Non-Long Range (NR) | 14:00 | 16:00 | 12:00 | Any mix of International & Domestic segments |
| Mid-Range (MR) | 15:00 | 17:00 | 12:00 | One (1) Domestic + one (1) IPD segment, or a one-day turn (2 NIPDs) |
| Long Range (LR) | 16:00 | 18:00 | 14:15 | One (1) IPD segment only |
| Ext. Long Range (XL) | Flt Time + Sign-in/Debrief (max 20:00) | Orig. scheduled duty + 3:00 | N/A | One (1) IPD segment only |
Extensions are subject to the two hundred percent (200%) pay premium (JCBA 14.D).
Calculator
🕐 Adjust time zones accordingly when doing calculations.
* Debrief is 30 min for INTL duty periods.
Domestic/Canada Standby — CBA 11.G
Your standby duty-day maximums follow the 11.F chart using your standby report time.Scheduled Maximum: To determine if you are legal to be assigned the sequence, refer to the 11.F chart using the standby report time.
Rescheduled/Operational Maximum: Once assigned a legal sequence, to determine your rescheduled and operational on-duty maximum legalities refer to the 11.F chart using the standby report time.
11.F Chart — Use Standby Report Time
| Report Time (HBT) | Rescheduled Max | Operational Max |
|---|---|---|
| 0500–1659 | 13:15 | 15:00 |
| 1700–2259 | 12:15 | 13:00 |
| 2300–0459 | 11:15 | 12:00 |
| Duty Period Exceptions | ||
| ODAN (11.L) | 14:00 | 15:00 |
| 2-Leg Turn (8:59+ blk) | 14:00 | 15:00 |
Determine if Sequence Assignment is Legal
Door Close Calculator
* Release/debrief time (15 min) is subtracted because door close must occur before debrief begins.
International Standby Legalities content coming soon.
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Attendance & Performance
▼Dependability Chargeable Events (Rolling 12 Months)
1 PointSick/Unpaid (SK/US) 1–6 days · Medical LOA (LP/LU) 1–6 days · Late Report beyond 1 contractual allowance · Personal Day (PO) abuse
2 PointsSick/Unpaid 7+ days · Medical LOA 7–20 days · Late Notification of Absence / Sick on Contact · Missed Trip / No Show / No Call / Unable to Contact / Failure to Acknowledge / Commuter Missed Trip (beyond 3 allowances)
0 PointsCommuter Missed Trip — first 3 per rolling 12 months (with documentation) · Personal Days — first 2 per year · Late Report — first 1 per year
Critical Period
DatesJuly 1–7 · Wed before Thanksgiving through Sunday after · Dec 22–Jan 3
Extra PointAny absence during a critical period adds +1 point (exceptions: FMLA-approved LOA, LP/LU pre-approved for that bidding period, or LOA 21+ days)
Incentive PointsWork a full critical period with no absences or removals → earn 1 incentive point (offsets a future chargeable event). Up to 3/year. Unlimited, never expire.
Levels of Corrective Action — Attendance/Dependability
| Level | Points Threshold | Conference |
|---|---|---|
| Base Level | — | No corrective action |
| Level One | 4 points | Recommended (FA schedules if desired) |
| Level Two | 7 points | Recommended (FA schedules if desired) |
| Final Warning | 9 points | Required — FA must schedule within 10 days |
| Termination | 11 points | Required |
Levels are issued in progression — cannot be skipped for a single occurrence. Points accumulate on a rolling active 12-month period.
Policy LocationFA Portal › Departments › Inflight Admin › Attendance and Performance Policy
Professional Conduct & Performance Chargeable Events
Flight attendants are expected to comply with the American Airlines Rules of Conduct and Standards of Business Conduct. The following may result in discipline up to and including termination:
• Complaint Letters
• Non-Compliant Image/Uniform
• Non-Compliant Policies
• Non-Compliant E-Manual
• Responsible for Delay
• Late for Boarding
• Safety/FAR/FAA/TSA Violation
• Slide Deployment
• Violation of Rules of Conduct
• Failure to Maintain Required Items
• Reserve Not Positioned for Duty
• Failure to Follow Directive
• Missed Assignment (training/online)
• 40 Hour Obligation (9.D.1.a)
This list is not all-inclusive. Unprofessional conduct will be addressed according to the seriousness of the offense.
Levels of Corrective Action — Performance
| Level | Notes |
|---|---|
| First Advisory | Initial corrective action for performance issues |
| Second Advisory | Progressive step if issue continues |
| Final Warning | Conference required |
| Termination | Conference required |
Unlike attendance, performance levels may be skipped depending on the severity of the event. Any single event may trigger corrective action.
Your Rights
APFA RepYou have the right to APFA representation during any discussion of an event or corrective action. It is your responsibility to request APFA presence.
Policy LocationFA Portal › Departments › Inflight Admin › Attendance and Performance Policy
Unpaid leave summary. Full rates = you pay full cost (employee + employer). Active rates = same split as active payroll. All leaves accrue bidding/longevity/company seniority for the duration.
| Leave Type | Length | Benefits | Travel |
|---|---|---|---|
| Personal | Up to 180 days (extendable on approval) | Full rates for duration | No |
| VLOA (Bid Leave) | Up to 1 bid period; can be consecutive | Active rates for duration | Yes |
| Leave in Lieu of Furlough | Varies | Per company policy | Yes |
| Educational | Varies | Full rates for duration | No |
| Unpaid Medical / Maternity / Injury | As medically required; 5-yr max | Active rates up to 12 mo, then COBRA | Yes (during maternity) |
| Unpaid FMLA | Up to 12 weeks | Active rates for duration | Yes if Block FML approved / concurrent |
| Personal Maternity / Paternity / Adoption (25.G) | 180-day max from birth/placement | Full rates for duration | Yes |
| Union | Varies | Active rates for duration | Yes |
| Military | 5 yrs (extendable per USERRA) | Active rates for duration | Yes |
To accrue sick/vacation you must meet the active-month threshold (available 15 days). See JCBA Section 25 & Company policy. Source: AA Labor Relations FA Leave Matrix.
FMLA provides eligible Flight Attendants up to 72 days per rolling 12-month year of job-protected leave for a qualifying medical or family reason. It may run concurrent with FMLA-qualifying leaves (MLOA, state sick, IOD).
EligibilityYou must have 12 months of employment and at least 504 On-Duty Hours (ODH) in the prior rolling year to qualify under the federal FMLA (see ODH calculation below). Entitlement is up to 72 days per rolling year.
How to File
Wherejetnet.aa.com → Resources → Team Member Services → Leaves and Returns → Absence Tracker
What to DoCreate a new case and follow the prompts. Submit any required medical certification by the stated deadline.
Continuous vs. Intermittent + Codes
ContinuousA single block of leave (consecutive days)
IntermittentLeave taken in separate blocks / as needed for the same qualifying condition
| DECS | Description | How It's Paid |
|---|---|---|
| IS | Intermittent — Self | Sick Bank |
| MF | Intermittent — Self | Unpaid |
| IV | Intermittent — Self or Covered Family Member | Vacation* |
| FS | Consecutive — Self | Sick Bank |
| FL | Consecutive — Self | Unpaid |
| FM | Consecutive or Intermittent — Covered Family Member | Unpaid |
| FV | Consecutive — Covered Family Member | Vacation* |
| FD | Consecutive — IOD — Family Leave | Unpaid |
*Vacation paid & credited 4 hrs/day in a block of 7+ consecutive days; 4 hrs paid / 3.5 credited if fewer than 7.
FMLA On-Duty Hours (ODH) — How They're Counted
Sequences / StandbyTotal time from sign-in to debrief (including sit time between flights). Only actual time worked — not the greater of scheduled or actual.
RAPsCredited 3.56 hrs (31-day month) / 4.10 hrs (30-day month)
Training8:00 credited per day of training
Special Assignment (SA)5 hours
Military LeaveCalculated manually — contact Inflight Administration
Not IncludedLayover time, vacation, sick, and other leaves of absence
Inflight Administration
Phone800-VIP-CREW, options #, 6, 2 · Mon–Fri 8:30 AM–6:00 PM CT
✅ Note: FMLA-approved absences are not chargeable attendance points, and any Critical Period points assessed for a qualifying absence are covered by FMLA recodes. However, LC points (if applicable) are not covered by FMLA recodes.
Source: AA Inflight Administration (FMLA ODH Rev 01JUL24; Removal Codes Rev Sep 2025). Verify current process on jetnet.
DECS removal / leave codes and how each is paid. If applicable, FMLA may run concurrent with FMLA-qualifying leaves (MLOAs, state sick, IOD).
FMLA
| DECS | Description | How Paid |
|---|---|---|
| IS | Intermittent — Self | Sick Bank |
| MF | Intermittent — Self | Unpaid |
| IV | Intermittent — Self or Covered Family Member | Vacation* |
| FS | Consecutive — Self | Sick Bank |
| FL | Consecutive — Self | Unpaid |
| FM | Consecutive/Intermittent — Covered Family Member | Unpaid |
| FV | Consecutive — Covered Family Member | Vacation* |
| FD | Consecutive — IOD — Family Leave | Unpaid |
*Vacation: 4 hrs paid & credited/day in a 7+ day block; 4 hrs paid / 3.5 credited if fewer than 7.
Company Medical Leave (MLOA)
| DECS | Description | How Paid |
|---|---|---|
| LP | Medical Leave of Absence | Sick Bank |
| LU | Medical Leave of Absence | Unpaid |
Maternity / Paternity
| DECS | Description | How Paid |
|---|---|---|
| MS | Intermittent Maternity Sick | Sick Bank |
| UM | Intermittent Maternity Sick | Unpaid |
| ZZ | Contractual PLOA Pre-Birth (25.G) | Unpaid |
| M2 | FMLA / Medical Leave of Absence | Sick Bank |
| M3 | Pre-Birth Pregnancy Leave | Unpaid |
| M5 | Post Birth (Delivery or Reproductive Loss) | Short-Term Disability |
| M4 | Contractual PLOA Post-Birth or Adoption Leave | Unpaid |
State Leave
| DECS | Description | How Paid |
|---|---|---|
| M5 | Massachusetts Paid Family Leave — Covered Family Member | MASS State — Unpaid |
| M5 | NY Paid Family Leave — Covered Family Member | MetLife — Unpaid |
| MS | Illinois Employee Sick Leave (Kin Care) | Sick Bank |
| UM | Illinois Employee Sick Leave (Kin Care) | Unpaid |
| CS | California Paid Sick Leave | Sick Bank |
| CU | California Paid Sick Leave | Unpaid |
| SV | CA FSPA | Vacation |
| SN | CA FSPA | Unpaid |
| MS | Arizona Paid Sick Leave | Sick Bank |
| UM | Arizona Paid Sick Leave | Unpaid |
Other Leave
| DECS | Description | How Paid |
|---|---|---|
| JD | Jury Duty | 4.15 Pay & Credit |
| ML | Military Leave | Unpaid |
| VD | Military Leave — Vacation | Paid |
| PL | Personal Leave | Unpaid |
| VL | Voluntary Leave of Absence | Unpaid |
| EL | Educational Leave of Absence | Unpaid |
| AU | SMO / TMO Appointments | Paid |
| TU | COE / SOF Removals | Sick Bank |
| UT | COE / SOF Removals | Unpaid |
Injury On Duty (IOD)
| DECS | Description | How Paid |
|---|---|---|
| WI | IOD State Waiting Period | Sick Bank |
| IU | IOD State Waiting Period — Sick Exhausted | Unpaid |
| IC | IOD — Salary Continuance | Salary Continuance |
| IR | Reoccurring IOD — Salary Continuance | Salary Continuance |
| IH | IOD — Salary Continuance Ended | Sick Bank |
| HI | Reoccurring IOD — Salary Continuance Ended | Sick Bank |
| UN | Unpaid IOD — Salary Continuance & Sick Exhausted | Unpaid |
| NU | Unpaid Reoccurring IOD — Continuance & Sick Exhausted | Unpaid |
| IA | Treat and Release | Sick Bank |
| AI | Treat and Release | Unpaid |
| ID | Date of Injury | Paid at Sequence Value |
| FD | Consecutive — IOD — Family Leave | Unpaid |
Separations
| DECS | Description | Notes |
|---|---|---|
| DE | Employee Death | Call AON Survivor Services 888-860-6178 |
| FR | Furlough | — |
| RE | Resigned | Irrevocable once effective date occurs |
| RL | Released | — |
| RT | Retired | Irrevocable once effective date occurs |
Source: AA Inflight Administration Removal Codes (Rev Sep 2025). Verify current codes.
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Grievances / Notice of Dispute (NOD)
▼
A Notice of Dispute (NOD) is a dispute between a Flight Attendant and the Company over any Company action affecting the FA — contract violations, company policy, disciplinary actions, pay discrepancies, or other workplace concerns.
Two Types of Grievances
Base / IndividualFiled via a NOD on behalf of a Flight Attendant or group
PresidentialAPFA vs. the Company, affecting all Flight Attendants; filed by the National President
Before You File
Try to Resolve FirstContact your Senior Crew Manager, Attendance Manager, or Performance Manager and try to resolve the issue directly
Best PracticeCopy in your APFA rep on all communication with your manager
Document EverythingSave as much as possible — Direct Connect communications, sequence information, time stamps, etc. Note the steps you've taken and the outcomes.
How to Request a Review
Contact APFAContact your APFA Rep directly, or complete the APFA NOD Filing Request Form (apfa.org/nod-filing-request-form)
ImportantSubmitting the form does not officially file a NOD — it routes your case to your APFA Base Representative to evaluate. They'll contact you.
The Process
Step 1 — NOD FiledYour Base Rep files the NOD with the LAX Base Manager, Attendance/Performance Lead and begins informal discussions. Resolved → settlement. Not resolved → a DRC is scheduled.
Step 2 — DRC (Dispute Resolution Conference)You and your Rep present the case to management. Agreement → settlement. No resolution → the case is submitted to the System Board of Adjustment (SBA).
The System Board of Adjustment (SBA)
What It IsThe neutral board that hears grievances not resolved at the base level
Region 1 Rep (LAX & PHX)Rick Cangey — escalated cases move to the Regional Representative & SBA. Contact via apfa.org/theunion/sba
References: CBA Section 30 (Dispute Resolution & Grievance Procedures) · APFA Policy Manual Section 11.
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APFA Resources
▼Health & IOD Text817-382-1575 — Send name, base & employee number. A rep will contact you.
EAP Confidential(833) 214-2002 · 7 days/week
Cherie Johnson & Cecelia Henderson — eap@apfa.org
Cherie Johnson & Cecelia Henderson — eap@apfa.org
Wings FoundationFinancial grants for FAs in critical need due to illness, injury, crisis, or natural disaster.
wingsfoundation.com/support-us
wingsfoundation.com/support-us
Dues InformationView current dues rates, payment options, and exemptions.
apfa.org/dues
apfa.org/dues
Join APFA PACThe APFA Political Action Committee is a voluntary fund, separate from dues (dues are never used for candidates). Contribute as little as $1 per paycheck to strengthen APFA's voice with Congress on issues affecting AA Flight Attendants.
apfa.org/apfa-political-action-committee-pac
apfa.org/apfa-political-action-committee-pac
Contract & SchedulingContract language, scheduling questions, and legality resources.
apfa.org/contract-scheduling · contract@apfa.org
apfa.org/contract-scheduling · contract@apfa.org
Grievance FilingFile a grievance or check the status of an open grievance.
apfa.org/grievances
apfa.org/grievances